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crashing

Discussion in 'Technical Support & Bug Reports' started by mieke, Oct 2, 2014.

  1.  
    mieke

    mieke

    Messages:
    5
    my sims4 game keeps crashing since October 1st update any one else with this problem and any suggestions on how to fix?
  2.  
    EyeDye

    EyeDye

    Messages:
    73
    Could be one of your mods, did you try to empty that folder then run the game?
  3.  
    Gazz

    Gazz If it move don't kill it just freeze it

    Messages:
    373
    Start your Sims 4 game go into options and turnoff the mods close the game then restart if it doesn't crash its like Dye said could be one your modes
  4.  
    mieke

    mieke

    Messages:
    5
    I deleted all my mods didn't work then I reinstalled the game and it still crashes
  5.  
    EyeDye

    EyeDye

    Messages:
    73
    So, let me get this right... It worked perfectly before, but after the patch it does not. That doesn't sound right to me. I wasn't aware they added anything to the subsystem, I thought all the updates were superficial. Have you tried updating direct x, your video driver, and close all open programs running in the backround before running the game (using ctrl+alt+del to bring up the task manager)?

    It could be a video, memory, or cache issue. Try the above and let's see if we narrow the list down.
  6.  
    mieke

    mieke

    Messages:
    5
    I think I found the problem I downloaded winzip from a different site the other day my avg caught a virus I assumed it was ok to keep I decided to delete it and my game seems to be working now thanks for your help
  7.  
    EyeDye

    EyeDye

    Messages:
    73
    Happy to hear you are back in the game. Great news!
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