I received the email below:
Dear Origin gamer,
Your current version of
The Sims 2 will lose technical support on July 22, 2014. We want you to have the most up-to-date version of
The Sims 2 in your collection, so you will see a brand new addition to your Origin library:
The Sims 2 Ultimate Collection.
This is the most up-to-date version of
The Sims 2 and the version that is still supported by Origin. It also features a lot more content than you may already have in your current version of
The Sims 2.
The
Sims 2 Ultimate Collection will appear in your Origin library automatically. You'll need to download and install it to your computer to play it.
You're free to continue playing your existing version of
The Sims 2, but please note that it is an older edition of the game that will soon lose technical support. To continue receiving support on your progress of
The Sims 2 — including Sims characters, houses, etc. — you will need to transfer your save files of
The Sims 2 to the
Ultimate Edition. To learn more about backing up your data, please visit
http://help.ea.com/en/article/backing-up-your-sims-2-files/.
Once you've migrated your Sims' lives to
The Sims 2 Ultimate Collection, you can better organize your Origin game library by hiding your previous version of
The Sims 2. Click on the tile for
The Sims 2 in your Game Library for the option to hide it. If you need additional directions,
we've got you covered.
Thanks for your continuing passion for
The Sims.
— Team Origin
The Sims 2 Ultimate Edition FAQ https://help.ea.com/en/article/the-sims-2-ultimate-collection-faq/
I got an email saying I would get a copy of The Sims 2 Ultimate Collection, but I can’t find it in my library?
The Sims 2 Ultimate Collection is going out to gamers right now. Everyone who had a digital copy of
The Sims 2 will find the Ultimate Collection in their library within the next 5 days. Just log in to Origin and visit your My Games library.
Note: If you have an EP/SP on Origin you are fine. If you have The Sims 2 Store Edition, you won't receive it because that was a client and not a part of the game.
I hear that you are no longer supporting The Sims 2. What does that mean?
Going forward, EA will no longer be providing any new content or making any additional technical updates to The Sims 2. If you have a problem with your game, you are of course still welcome to contact us here at EA Help.
How do I get The Sims 2 Ultimate Collection?
The Sims 2 Ultimate Collection is being given out to any gamer who purchased and registered a digital version of
The Sims 2. Note: If you have a physical copy, contact Origin and they will convert them into digital copies. They will give you a code for the Double Deluxe version or a code for The Ultimate Edition.
I didn't get an email but I want a copy of The Sims 2 Ultimate Collection.
Any gamer who has purchased and registered a digital copy of
The Sims 2 on Origin will receive the Ultimate Collection. If you can’t find your copy, please contact a Game Advisor for help.
What does The Sims 2 Ultimate Collection contain?
The Ultimate Collection includes
The Sims 2, as well as every single
The Sims 2 expansion pack and stuff pack. It also contains some content from
The Sims 2 Store.
How do I remove the old version of The Sims 2 from my game library?
Just right-click on the old tile for
The Sims 2 game and select hide tile.
More Answers to FAQs
How do I get the Ultimate Collection if I have the retail copy?
Contact EA support at:
http://eahelp.ea.com/en/. Be prepared to provide them your game codes, a picture of the game codes, or information on The Sims 2 account you registered your games on. If you try to register your games through the Origin client, they will not register. A game advisor will add the Ultimate Collection to your Origin. If you can't get the help you need, try again with a different advisor.
Where do I go for technical support for The Sims 2 Ultimate Collection?
For technical support, you can contact EA customer service or visit:
http://answers.ea.com/t5/The-Sims-2/bd-p/the-sims-2. Technical support is only available to players with
The Sims 2 Ultimate Collection installed. Please do not post your game codes or other personal information on EA Answer HQ. They won't be able to help you get your code registered or add
The Sims 2 Ultimate Collection to your account.
Do I need to patch The Sims 2 Ultimate Collection?
No, you don't need to patch The Sims 2 Ultimate Collection. It is already updated with the latest patch.
Should I uninstall my disk version of the game and install The Sims 2 Ultimate Collection?
Yes, if you want the entire collection, some store content, some limited edition content, and the most recent patch.
Is The Sims 2 Ultimate Collection compatible with previous versions of The Sims 2?
No. The Sims 2 Ultimate Collection and the previous versions of The Sims 2 are not compatible. This includes expansion and stuff packs.
How big is The Sims 2 Ultimate Collection?
It is 12.57GB.
Can you use Origin in Game for The Sims 2 Ultimate Collection?
No. This feature may be added into the game later.
Will The Sims 2 Ultimate Collection have patches?
Yes. There is a patch coming out next week. The patch will update the single-player mode, two expansion packs and a stuff pack.
Can I install my store content and preorder rewards?
No. The game is not compatible with the old version of store content and preorder rewards. If you do install them, it will be at your own risk.
Can I install mods?
Check with the mod creators to see if they are updated and compatible.
Will The Sims 2 Ultimate Collection have support?
Yes, it will have basic support from Origin.
Where do I go for updated information on The Sims 2 Ultimate Collection?
You can visit the Origin website or you can watch this thread. I will be posting updated information as I receive it.
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